Effective date: 01/01/2026

This policy applies to standard and custom tours booked with Ghana People Tour, the business identified in our Terms & Conditions, unless different terms were expressly agreed before booking.

1. Cancellations within 7 days

You may cancel for a full refund of payments made to us if we receive your cancellation within 7 calendar days after we send your booking confirmation and before your tour’s scheduled start time.

The window lasts 7 consecutive 24-hour periods, measured in Ghana time (GMT/UTC). If we confirm your booking at 10:00 a.m. on 1 September, the deadline is 10:00 a.m. on 8 September, provided the tour has not started. A cancellation received at the deadline qualifies.

2. Non-refundable payments after 7 days

After the 7-day window expires, payments already made for your booking—including deposits and later instalments—are non-refundable if you cancel, even when departure is still in the future.

Paying a balance does not restart the refund window. This restriction does not remove remedies required by law or apply to cancellations by us as described below.

3. Tours starting within 7 days

If your tour starts within 7 days of confirmation, the voluntary refund window ends at its scheduled start time. Booking that date requests performance within the 7-day period.

No voluntary refund is available for a no-show, late arrival causing a missed departure, a tour already provided, or an activity you choose to skip. Mandatory legal rights remain unaffected.

4. How to cancel

Email contact@ghanapeopletour.com with your booking reference, lead traveller’s name and a clear cancellation request.

The time your email reaches our mailbox determines eligibility. A delay in our acknowledgement does not change that time. If email fails, call +233 50 444 4012 promptly so we can arrange and record another way to receive your request. Keep evidence of your cancellation.

5. Refund processing

We will initiate an eligible customer-cancellation refund within 2 calendar days of receiving the cancellation, or sooner if required by law.

Refunds normally go to the original payment method. If unavailable, we will agree a secure alternative. Your payment provider may take additional time to credit the funds.

We do not deduct administration or cancellation fees from refunds qualifying under our 7-day policy. We cannot control separate bank charges or exchange-rate movements.

6. Booking changes

Date changes, traveller substitutions and tour transfers require availability and our written acceptance. We will disclose any fee or price difference before you agree.

Changes do not restart the original refund window unless we explicitly agree otherwise in writing.

7. If we cancel or significantly change a tour

If we cancel before departure, you may choose a full refund of payments made to us for the cancelled tour or accept an alternative. You do not have to accept credit or rescheduling. We will initiate the refund within 2 calendar days after notifying you, or sooner if legally required.

If we significantly change the agreed experience before departure, we will offer the choice of accepting the change or cancelling the affected booking for a full refund. Minor adjustments that preserve the experience do not automatically qualify.

If a tour is interrupted after departure, we will explain what can still be delivered and assess refunds for services we cannot provide, together with other legally required remedies.

Nothing in this policy removes mandatory consumer rights.